Who We Are

Glow Data Panel operates as an educational platform specializing in corporate finance training for financial analysts. Our registered business address is Suite 12, Koombana Court, 141 Victoria St, Bunbury WA 6230, Australia. We're bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), which govern how Australian organizations handle personal information.

Information We Collect

Personal Details You Provide

When you register for our learning programs or contact us, we collect information you voluntarily share. This typically includes your name, email address, phone number, professional background, and current employment details. If you're enrolling in a course, we'll also ask about your educational background and career objectives so we can better tailor the learning experience.

Technical Information

Like most websites, we automatically gather certain technical data when you visit glowdatapanel.com. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to improve our platform's functionality and understand which content resonates most with our visitors.

Learning Progress Data

For enrolled students, we track course completion rates, assessment results, and module progress. This helps us provide personalized feedback and ensures you're getting the most from your investment in professional development.

How We Use Your Information

We're pretty straightforward about why we need your data. Here's what we do with it:

• Deliver the educational programs you've signed up for, including course materials, assessments, and certificates
• Send you relevant updates about upcoming courses, industry insights, or changes to our programs
• Respond to your inquiries and provide support when you need it
• Improve our platform based on how people actually use it
• Process payments and maintain accurate financial records
• Comply with legal obligations under Australian law

Data Sharing and Disclosure

We keep your information within our organization as much as possible. However, there are some situations where we need to share data with trusted partners:

Service Providers

We work with carefully selected third-party companies that help us run our platform. This includes our email service provider, payment processor, and cloud hosting services. These companies can only use your data to provide services on our behalf and are contractually obligated to protect it.

Legal Requirements

If we're legally required to disclose information – say, in response to a valid court order or to comply with Australian taxation requirements – we'll do so. We may also share data if necessary to protect our legal rights or prevent fraud.

Business Transfers

In the unlikely event that Glow Data Panel is acquired or merges with another organization, your information would be transferred to the new entity. You'd be notified of any such change in ownership.

Your Rights Under Australian Law

The Australian Privacy Principles give you significant control over your personal information. Here's what you can do:

Access Your Data

You have the right to request a copy of the personal information we hold about you. We'll provide this within 30 days of your request. There's no charge for reasonable requests, though we may apply a fee for excessive or repetitive requests that require significant administrative effort.

Correction

If any information we hold is inaccurate, outdated, or incomplete, you can ask us to correct it. We'll make the changes promptly and notify any third parties we've shared that information with, where appropriate.

Deletion

You can request that we delete your personal information, subject to certain limitations. For instance, we need to retain some financial records for tax purposes, and we're required to keep assessment records for accreditation purposes. But beyond legal requirements, we'll delete your data when requested.

Opt-Out of Marketing

Every marketing email we send includes an unsubscribe link. Click it once, and you're off the list. You can also contact us directly at info@glowdatapanel.com to manage your communication preferences.

Data Security Measures

We take the protection of your information seriously and have implemented multiple layers of security:

• All data transmitted to and from our website is encrypted using industry-standard SSL/TLS protocols
• Our databases are hosted on secure Australian servers with regular backups
• Access to personal information is restricted to authorized staff members who need it to perform their roles
• We conduct regular security audits and vulnerability assessments
• Payment information is processed through PCI-DSS compliant payment gateways – we don't store credit card details

Despite our precautions, no online platform can guarantee absolute security. If we become aware of a data breach that affects your information, we'll notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

Data Retention

We don't keep your information longer than necessary. Here's our general approach:

• Marketing contact information is retained until you unsubscribe or request deletion
• Student records, including course completion and assessment data, are kept for seven years after course completion to meet accreditation requirements
• Financial records are maintained for seven years to comply with Australian taxation law
• Technical logs and analytics data are typically retained for 12-24 months

After these retention periods expire, we securely delete or anonymize the data so it can no longer identify you.

Cookies and Tracking Technologies

Our website uses cookies – small text files stored on your device – to enhance your browsing experience. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).

Types of Cookies We Use

Essential cookies keep our site functioning properly – things like remembering your login status or what's in your course cart. Analytics cookies help us understand which pages are most useful and where people tend to drop off, so we can improve the user experience. We also use preference cookies to remember your settings and choices.

You can disable cookies through your browser settings, though this may affect how our site functions. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

International Data Transfers

We primarily store data within Australia using local server infrastructure. However, some of our service providers (like our email platform) may process data in overseas locations, including the United States and European Union. When we transfer data internationally, we ensure adequate safeguards are in place, such as standard contractual clauses or verification that the recipient country has substantially similar privacy protections to Australia.

Children's Privacy

Our services are designed for professional financial analysts and corporate finance professionals. We don't knowingly collect information from individuals under 18 years of age. If we become aware that we've inadvertently gathered data from a minor, we'll delete it promptly.

Changes to This Policy

Privacy laws and our business practices evolve over time. When we make material changes to this policy, we'll update the "Last Updated" date at the top and notify you via email if you're a registered user. For significant changes that affect how we use your data, we may seek your explicit consent where required by law.

We recommend reviewing this policy periodically, especially before providing us with new information or enrolling in new programs.

Making a Complaint

If you're concerned about how we've handled your personal information, please contact us first. We're committed to working with you to reach a fair resolution. Send your complaint to info@glowdatapanel.com, and we'll investigate and respond within 30 days.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can contact them at oaic.gov.au or by calling 1300 363 992.